Registration for an adventure with your guide requires a 50% deposit. The balance of program fees will generally be due 90 days prior to the starting date of the program. It is your responsibility to adhere to the fee payment schedule. Late payment will result in cancellation of program reservations and forfeiture of all fees paid.
All cancellations must be made by letter or e-mail. In conformity with business practices within the Icelandic travel industry, the travel agent is obliged to charge cancellation fees to passenger(s). If clients formally cancel their participation:
- 15% of the tour price is non-refundable
- 50% of tour price is refunded if cancelled 30-59 days prior to departure
- 25% of tour price is refunded if cancelled 16-29 days prior to departure
- 0% of tour price is refunded if cancelled 15 days prior to departure.
Icelandic Mountain Guides reserve the right to alter tours and itineraries due to weather or road conditions. All programs can be changed or cancelled at any moment during the trip to assure the safety of the clients and staff. No responsibility is accepted for losses, expenses due to delays, changes of flights, or other services or because of strikes, accidents, sickness, damage, negligence, weather, war, changes in schedules, or other similar causes. Icelandic Mountain Guides does not assume responsibility for accidents or death that can be traced to the participant’s negligence, acts of third parties or exterior circumstances such as weather, natural occurrences, war or other similar causes.
Any eventual changes in rates (due to purchasing prices, currency fluctuation and such) will not be made with less than 8 weeks’ notice prior to arrival.
After the invoice has been issued, the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. Your guide will absorb an amount equivalent to 5% of the package price. Amounts that exceed the 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.
We selected the Wilderness of Strúter Trail rather than the more popular Landmannalaugar trek since we wanted to be far from the maddening crowd. It exceeded our expectations! Milla was an incredible guide and really helped us make the most of our 5 days…She also was an incredible resource on Iceland in general.